Privacy Policy

1. Introduction

Welcome to LaunchOnline.in ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://launchonline.in and use our web development and digital marketing services.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our website and services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, website URL, project details, industry type
• Communication Data: Messages, feedback, and correspondence sent to us
• Payment Information: Billing address, payment method details (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Usage Data: Pages visited, time spent, clicks, scrolling behavior
• Device Information: IP address, browser type, operating system, device type
• Location Data: General geographic location based on IP address
• Cookies and Tracking Data: Information collected through cookies and similar technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide web development and digital marketing services
• Process project requirements and deliverables
• Communicate about project progress and updates
• Provide customer support and technical assistance

3.2 Business Operations

• Process payments and manage billing
• Send invoices and payment reminders
• Maintain accurate business records
• Comply with legal and regulatory requirements

3.3 Marketing and Communication

• Send newsletters and marketing communications (with consent)
• Provide information about our services and promotions
• Conduct market research and gather feedback
• Improve our website and service offerings

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing (Razorpay, PayPal, etc.)
• Email marketing services (Mailchimp, etc.)
• Analytics and performance monitoring (Google Analytics)
• Communication tools (Telegram API for notifications)

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand website usage and performance
• Functionality Cookies: Remember your preferences (dark/light mode, etc.)
• Marketing Cookies: Track effectiveness of our marketing campaigns

5.2 Third-Party Tracking

We use the following third-party services that may collect information:

• Google Analytics: Website traffic and user behavior analysis
• Google Fonts: Font delivery and rendering
• Cloudflare: CDN and security services
• Facebook Pixel: Advertising and conversion tracking (if applicable)

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information
• Regular Security Audits: Monitoring for vulnerabilities and threats
• Secure Hosting: Reliable hosting providers with security certifications
• Data Backup: Regular, secure backups of important data

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for tax purposes

Generally, we retain client data for a period of 7 years after project completion for business and legal purposes. Marketing communications data is retained until you unsubscribe.

8. Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Portability

• Request access to personal information we hold about you
• Request a copy of your data in a portable format

8.2 Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact information and preferences

8.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing in certain circumstances

8.4 Marketing Communications

• Unsubscribe from marketing emails at any time
• Opt out of marketing communications via phone or SMS

To exercise these rights, please contact us at hello@launchonline.in.

9. International Data Transfers

LaunchOnline.in is based in India. If you access our services from outside India, please note that your information may be transferred to, stored, and processed in India where our servers and central database are located.

By using our services, you consent to the transfer of your information to India. We ensure that such transfers comply with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

If we discover that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email if you have provided your email address
• Display a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy-related concerns promptly and will respond to your inquiry within 48 hours during business days.